Refund Policy

Refund Policy

At susanchanel.com, we value our customers and strive to provide the best possible experience. Please review our refund policy carefully before making a purchase.

1. General Information

  • Website Name and Domain: susanchanel.com

  • Business Name: Susan Chanel

2. Refund Policy Details

  • No Refund Policy: Payments made on susanchanel.com are non-refundable. Please ensure your order details are correct before completing your purchase.

  • Exceptions: Refunds will only be granted under the following conditions:

    1. Double Payment: If a customer inadvertently makes a double payment, the excess amount will be refunded.

    2. Damaged Goods: If products arrive damaged, a discount will be offered for the next order as compensation. No direct refund will be provided for damaged goods.

3. Refund Process

  • Request Procedure:

    • Refund requests can be made through email, contact form, or by calling our support team.

    • Customers must provide proof of payment (e.g., receipt or transaction ID).

  • Processing Time:

    • Refund requests will be reviewed and processed within 5 working days.

4. Contact Information

For refund-related inquiries, please contact us:

By purchasing from susanchanel.com, you agree to this refund policy. For any questions, feel free to reach out to us.