Shipping Policy

Shipping Policy

At susanchanel.com, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle the shipment of your purchases.

1. General Information

  • Website Name and Domain: susanchanel.com

  • Business Name: Susan Chanel

2. Shipping Methods and Options

  • Shipping Partners: We use DHL and God is Good for shipping.

  • Shipping Destinations: We offer both local and international shipping.

    • Delivery Timeframes:

      • Local: 3-5 working days

      • International: 14 working days

      • Delivery times may vary based on location and shipping method.

  • Shipping Costs: All shipping costs are indicated on the website at checkout.

    • Free shipping is not available.

    • Rates are calculated based on the destination and order details.

3. Order Processing

  • Processing Time: Orders are processed within 3 working days of payment confirmation.

  • Order Cut-off Times: There are no specific cut-off times for same-day or next-day shipping.

4. Tracking and Notifications

  • Order Tracking: Tracking numbers are provided to customers once the order is shipped.

    • Customers can track their orders using the tracking information sent via email or SMS.

  • Shipping Notifications: Customers will receive updates about their shipping status through email or SMS.

5. Lost, Delayed, or Damaged Orders

  • Lost or Delayed Shipments:

    • Customers should contact us via the contact form or email at info@susanchanel.com if their order is lost or delayed.

    • We will investigate the issue and provide assistance accordingly.

  • Damaged Goods:

    • If items arrive damaged during shipping, a discount will be provided on the customer’s next order.

6. Contact Information

For any shipping-related inquiries, please contact us:

Thank you for choosing susanchanel.com. We look forward to serving you!